Legal

Terms & Conditions

1. The service

SalesCore is a business management platform (CRM, communication, and HR tools) provided by Wizzora ("we", "us"). Each customer receives a private, isolated installation with its own database. By subscribing to or using SalesCore you agree to these terms.

2. Subscriptions & licensing

Access is sold as a subscription (monthly or yearly) activated by a license key. Each plan defines the number of team seats, monthly AI actions, and included modules. Licenses are per business and non-transferable. When a license expires there is a 7-day grace period, after which access is limited until renewal — your data is never deleted because of an expired license.

3. Payments

Prices are listed on our website and may be updated for future billing periods. Payment is made by bank transfer, Instapay, or card. We do not charge your payment method automatically without your consent — renewals are confirmed with you before payment.

4. Fair & lawful use

You agree to use SalesCore only for lawful business purposes. In particular you must not use the WhatsApp, calling, or messaging features for spam or unsolicited mass communication, and you must comply with telecom and data regulations that apply to your business. We may suspend accounts involved in abuse, fraud, or activity that puts the platform or other customers at risk, after notifying you where reasonably possible.

5. Your data

All business data you enter (leads, clients, employees, documents) belongs to you. We access your instance only to provide support you request or to maintain the service. You may request a full export of your data at any time.

6. Availability & support

We work to keep the service available around the clock, with short maintenance windows when needed. Support is provided via WhatsApp and email during business hours. Every subscription includes initial setup and onboarding assistance.

7. Liability

The service is provided "as is". To the maximum extent permitted by law, our total liability for any claim related to the service is limited to the subscription fees you paid in the three months before the claim. We are not liable for indirect damages such as lost profits, or for outages caused by third-party providers (telecom carriers, hosting, or messaging platforms).

8. Changes to these terms

We may update these terms from time to time. Significant changes will be announced inside the product or by message to the account owner. Continued use of the service after a change means you accept the updated terms.

9. Governing law

These terms are governed by the laws of the Arab Republic of Egypt, and any dispute is subject to the jurisdiction of the Egyptian courts.

Privacy Policy

1. What we collect

Account details (name, business name, email, phone), the business data your team enters into your instance, and basic technical logs (sign-ins, errors, usage counters) needed to run and secure the service.

2. Where it lives

Each customer has a separate, isolated database on secure cloud servers. Your data is never mixed with, or visible to, any other customer. Connections are encrypted (HTTPS), and automated backups are kept to protect against data loss.

3. Third-party services

Some features rely on trusted processors: Twilio (phone calls and WhatsApp messaging), Google (sign-in, calendar sync, and Gemini AI features), and our hosting provider. These services receive only the data needed to perform their function. AI features send the relevant text (for example a CV or call transcript) to Google Gemini for processing; we do not use your data to train AI models.

4. Cookies

We use only a session cookie to keep you signed in. No advertising or cross-site tracking cookies are used.

5. Retention & deletion

Your data is kept for as long as your subscription is active. If you cancel, we keep your instance for 30 days so you can export or reactivate, then delete it upon request or according to our retention schedule.

6. Contact

For any privacy request (export, correction, deletion) contact us on WhatsApp at +20 110 549 8892.

Refunds & Cancellation

1. Cancelling

You can cancel at any time — just tell us. Your service continues until the end of the period you already paid for; we do not offer partial refunds for unused time in an active period.

2. When you get a full refund

If we fail to deliver your working instance within 7 days of receiving payment, you are entitled to a full refund. If a major, extended outage on our side prevents you from using the service, we will offer service credits or a proportional refund for the affected time.

3. Plan changes

Upgrades take effect immediately — you pay the difference for the remaining period. Downgrades take effect at your next renewal.